Randy’s Ramblings 22nd April 2009
HypeFree advice to help us all.

In this Post

* Thank you (multiple times – but just once I hope)
* A great example of how NOT to build relationships!
* Freebie – Timeless Sales Strategies (PLR)
* The Bristol Event – Have I mentioned it?
* Sign off

=====

It’s a beautiful day here in Northern England,
Enough to put a smile on anyones face

I’m not sure Pete is smiling though – he’s been
up to his eyeballs testing and adjusting WizardResponder.

Other than trying to ensure everything is all working
correctly, I’ve not done a lot myself on anything either!

So Fingers crossed

And I sincerely hope your week is going a lot better
than Pete’s

In my post today – You’ll find a bit of a Rant, but I hope
you see the lesson it contains, as I feel it is a very important
one for anyone marketing online.

================

* Thank you (multiple times – but just once I hope)

First Up – I wanted to say a massive thank you to everyone
who has been emailing me and letting me know about
the multiple message issue with Wizard.

Yes – I did know already as I subscribe to all my
lists to ensure I know when my emails have been delivered.

However...
The fact that so many people took time out of their day to
email me and let me know really impressed me.

It proves that I have some really great people who actually
care on my lists, and that makes helping people all the
more satisfying to me!

It also puts their names into my mind, and I’m one of those
people who doesn’t forget – so when the day comes that they
need help with a promotion or simply just some advice -
You can bet I’ll remember who they are.

And that, as simple as it was for them to type an email, is all
that’s really needed to start building strong relationships with
people. And relationships with other marketers can make a massive
difference to each of our success stories!

So there is a lesson there in building relationships, something
I’ve often commented on.

More on How NOT to do it next:

Meanwhile – I was hoping my lists only get this thank you via email
once
And not 12 or 16 times as before.
[EDIT - 3 times I think.... we're getting better!]

And for those who haven’t yet looked – do check out the service
that has caused Pete and I so many headaches this last week….
because you can be sure we’re not the only Autoresponder service that
has ever had a glitch, and I know we wont be the last… But we will keep
tweaking and testing til it’s as perfect as it was, leaving us with a
solid, Reliable, Affordable and much added to service

www.WizardResponder.com

DO have a play, and please do send us your feedback

======

* A Great Example of how NOT to Build Relationships!
(My Rant)

I do have to admit that not all my subscribers were
quite as understanding about the multiple emails.

In fact – I did lose some who thought it too much trouble
to mass delete my emails, and therefore chose to unsub.

That in itself presented another glitch in the ‘clicky’ to
remove themselves seemed to be only working randomly.
(Don’t ask me why…lol – Pete is working on it!)

But again – I even had a polite email from one asking if
I would remove her, which naturally I did manually.
Simple really – hit reply and type please remove me from
your lists Randy.

Like this one:

–
Hi Randy,

I would like to unsubscribe but your ‘clicky’
Goes to a 404 page each time I try.
Please take care of this for me when you can.

Sorry for your ‘glitch’.  Hope you get it worked
Out soon.

Regards
XXXXXX
–

Well that seemed nice enough to me, and I can tell you
that if that lady ever rejoins my lists and asks for
help – she will also be remembered as someone I have no
problem helping.
Here’s what I actually replied:

Hi XXXXXX,

I have deleted you from all the lists you were on.
Sorry to see you go – but thank you for politely asking.

(I say that due to the rude and capitalised email
I got from one subscriber who thinks it’s unforgivable
of me to have a glitch!)

We are working on the 404 error and the scheduler glitch,
so I too hope it’s all sorted soon.

Anyway – Good luck in whatever you’re currently working
on, and do feel free to pop by my blog and resub anytime
you think I may be able to help

Warm Regards
Randy

–

HOWEVER:
I have had two people whom I’ve manually deleted who will
be remembered in other ways.
i.e. – I wouldn’t want to waste any of my time even reading
their emails or proposals, evben if they offered me 200% commission!

Because I think they didn’t give any thought to how they aksed
to be removed, OR to the fact that I am also a member of the human
race, and therefore have feelings too!

To accuse someone of sp@m – when they opted in of their own free will
and obviously don’t know how the term is defined….

Or to SHOUT AND USE CAPITALS whilst being abusive…
Well I’m sure it wouldn’t sit well with you either would it ?

Here’s two that I was sent:

–
I don’t want 100′s of SPAM contacts!
–

That was a short one… thanks for saying Hi…lol

My Reply:
Hi YYYYY,

100′s of spam contacts?

If you mean you don’t want 12 or more emails from me,
I do understand…. not that it’s spam – and you are
free to unsubscribe at any time.

Re the number of emails:

It’s one of those embarrassing moments – During
the upgrade to WizardResponder we found a fault
and it’s being looked into… meanwhile I have heaps
of emails from people asking why I keep sending the
same email…lol

Fingers crossed it gets fixed soon

Randy

–
To which I then received this reply:

–
You will have to get your autoresponder fixed.
I have just received another 5 e-mails.  This is not on.

You suggested that I unsubscribe if I don’t want them.

I have decided to do this.
I am getting just too much junk from you.
–

So that was that – He did try to unsub, but the
links were also inactive – so I have removed him
manually…

And the Second One who has been
removed manually was this:

–
I do not know why you (or someone working 4 you)
sent me the
SAME EMAIL MSG 8 TIMES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!
but I sure don’t need the HARASSMENT!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!

so I am UNsubscribing,
that is a terrible way to treat your list,
and very UNPROFESSIONAL!!!

I get 20 emails aday to wade thru & delete.
I don’t need all that trash!

ZZZZZ
–

My Reply:

–
ZZZZZ,

Had you bothered to read the message – then you would
have known why you received it so many times!

You would also have seen my profound apologies.

You may also have considered how many freebies I give to
people on my list and the value I genuinely try to
provide – especially compared to some of the so called gurus!

Yes – it was unprofessional… But software does go
wrong and people make mistakes, In fact in any endeavour
where human beings are involved there are always errors.
Some apologise for their errors, others don’t care.

I chose to apologise, however I don’t expect everyone to
accept the apology.
That said – I also don’t feel that anyone who has accepted
all my freebies for any length of time has justification for
saying I’m harassing them when I’ve clearly tried to
explain the glitch!

I do however welcome any unsubscribe from people who don’t
have the patience to bear with me through a nightmare
scenario for me or to accept an apology when I admit I was
at fault and let down my some software.

So thanks for the capital letters and for unsubscribing
from my list, and thanks for providing a great example of
how not to build strong relationships with people who may
one day have been able to JV or promote you and your sites.

It’ll make a good blog post for me <- which may be a final
example of how to take something negative and look for ways
of turning into something positive.


I genuinely am sorry that your attitude would seem to be
one of finding fault rather than living with passion and
enjoying everything life has to offer, but I guess I can’t
convince everyone how great life really is.

Still wishing you a positive and passionate life
Warm Regards
Randy
–

To which I received:

–
STOP IT!!!     STOP IT!!!!!     STOP IT!!!!!

STOP SPAMMING MY EMAIL BOX WITH 8 EMAILS
A DAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!1

YOUR STUPID “UNSUBSCRIBE’ LINK IS BROKEN!

DELETE MY ADDRESS FROM YOUR LIST, for
ABUSE OF YOUR SUBSCRIBER LIST!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
–

Broken link again… ooops – but fear not he was manually
removed before I received the email, so I’ve not replied again.

So let me ask you again – who do you think is most likely to
succeed and get help at anytime in the future from me?

Those who choose to shout and get nasty – or those who
understand that we’re not all perfect, and do make mistakes?

Those who gripe at having 20 seconds wasted of their day, in
having to mass delete a bunch of emails… or those who take
extra time out of their day to help and notify someone of a fault?

It all boils down to A) Building Strong Relationships with people.
And B) Your Attitude Towards Others and Life in General!

If those two things are right – other things will fall into place!
Trust me on that, and do bear in mind (as some don’t actually realise)
I do have a good mnumber of friends online, who can help people and
who come to me when they need help or advice.

Just like I once did offline, I have, (and do) advised people with
lists and businesses that are many times bigger than mine!

OK – on to a freebie for you …

=====

* Freebie – Timeless Sales Strategies (PLR)

A reward for putting up with my rant

It’s PLR so ou can use it to learn from or edit it and
make it your own product.

There’s even a section of Building Relationships….LOL

Here’s the link:
Timeless Sales Strategies (PLR)

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* The Bristol Event

Did I mention this yet…. haha

http://lfmpireworkshops.com

Last 20 places left before the price nearly trebles!

=====

* Sign Off


****As ever – only spend your ca$h on things that
WILL help you (Not the stuff that Might One Day!)****


Til next time
To You and Yours,

Here’s hoping you’re
Loving Life, Living it with Passion, And Passing it on!

Warm Regards
Randy
www.MonthlyBargains.co.uk
www.RandolfSmith.com
www.YourCopySmith.com
www.SuccessAndYourHead.com
www.7KeyElements.com
www.SalesLetterAbc.com
www.MagicAuctionWords.com
www.MoreMonthly.com
www.FreeMarketingGifts.com
www.WizardResponder.com